Recopilación de datos

Cuando usted visita nuestro sitio web

No utilizamos ningún servicio de seguimiento o analítico de terceros, por lo que su actividad en este sitio web permanece con nosotros (y su ISP). Utilizamos la plataforma de análisis web de Piwik de código abierto para medir el uso en nuestro sitio web, que está alojado en nuestros servidores. Piwik se utiliza para analizar en la información agregada sobre nuestros visitantes del sitio Web. Cuando su navegador web carga una página en nuestro sitio, se ejecuta un pequeño fragmento de código JavaScript en su navegador que envía información como el agente de usuario del navegador, el idioma, la resolución de la pantalla, el sitio web de referencia y un subconjunto de su dirección IP (primero 3 octetos). Podemos establecer cookies si nos remitieron a través de nuestro programa de afiliados para compensar a la persona que lo remitió, si decide inscribirse. El afiliado no ve ninguna de esta información.

Cuando te inscribas

We only require a username and password when you signup to our service. Email can be provided if you wish to be able to recover your password in case you forget it, as well as receive periodic service updates. We use 3rd party payment processors. When you pay for a premium account, we store the transaction ID of your payment for a period of 30 days for fraud prevention purposes.

Cuando usa nuestro servicio

When you use Windscribe, we keep the following data associated with your account:

• Total amount of bytes transferred in a 30 day period. Bandwidth reset date is in your "My Account" section.
• Timestamp of your last activity on the Windscribe network.

This data is used to enforce free tier limitations, prevent abuse and weed out inactive accounts.

The following data is NOT stored:

• Historical record of VPN sessions
• Source IP
• Sites you visited

We are firm believer that one's browsing history should be taken to one's grave.

Cuando se conecta activamente a un servidor

For the duration of your connection the following is stored in server's memory. This data is immediately discarded when you disconnect:

• OpenVPN/IKEv2 username
• Time of connection
• Amount of data transferred

The following data is stored in a central location:

• Number of parallel connections at any given time to prevent rampant abuse and account sharing.
• A counter is incremented that stores total number of bytes downloaded/uploaded in a 30 day period.

Anything that is not mentioned above is not stored.

Read More

The following is no longer applicable to Windscribe, as we replaced a bulk of the VPN authentication/bandwidth accounting system with a bespoke one in Q2 2018, which no longer requires us to delete anything after you disconnect, as there is nothing to delete.
Vast majority if not all of VPN providers use FreeRadius for authentication and parallel connection enforcement which MOST providers have. In default mode, the "raw data" looks like this. As you see, it shows the openvpn username, server IP connected to, when the session was started, terminated, and how much data was transferred. The column titled "callingstationid", by default, has the connected user's IP address. When we still used this system, we modified our instance to not supply this information. So to check how many parallel connections a user has, you simply look in this table and check how many records exist for a single username, with no session termination timestamp. After the user's session is terminated, the record stays in the database. Unless the provider physically removes the record via a cleanup script, it will stay there forever. Providers that keep logs, store this data for 30 or more days, and then remove it... allegedly.
Our bespoke system eliminates the need for this session table entirely. This data resides only in server's memory while you're connected, and is immediately discarded by the VPN server when you disconnect. Since it doesn't get logged into a permanent database, there is nothing to delete.

Cuando se va

If for some strange reason you decide not to use our service anymore, the only piece of information that will remain is your username, password and email address (if you provided it). We periodically prune inactive accounts. You can delete your account at any time in the "My Account" section.

Solicitudes de datos de usuario

Since we store the bare minimum for a customer to actually use our service, any request for user data would yield nothing of value. As we do not store any historical logs on who used which IP address, and since IPs are shared by dozens/hundreds of people at any given moment, so we cannot tie any activity to a specific account.

View Transparency Report

Cambios en las políticas

Haremos nuestro mejor esfuerzo para evitar cualquier cambio, que incluye el traslado de la empresa a una jurisdicción diferente. Si se requieren cambios drásticos en las políticas debido a una raza de arañas gigantes que esclavizan a toda la humanidad y forzándonos a registrar a nuestros usuarios bajo la amenaza de consumo, y no podemos seguir proporcionando el servicio bajo los términos mencionados anteriormente, los usuarios serán notificados. Eso será la menor de sus preocupaciones sin embargo, ya sabes, a causa de las arañas gigantes.